Refund Policy

1. Scope

This policy covers Starter and Growth subscriptions alongside the Terms of Service. Paddle sells and bills the subscription as Merchant of Record. Applicable law and Paddle's buyer terms take precedence where required.

2. No Setup Fee

Starter and Growth plans have no one time setup or onboarding fee. You only pay the recurring subscription fee for your selected plan and billing period.

3. Billing and Cancellation

Monthly or annual subscriptions renew automatically until cancelled. Annual plans are charged upfront. Cancel through Paddle billing or contact us from your billing email; cancellation takes effect at the end of the paid period. Keep the cancellation confirmation.

Cancellation alone does not normally create a partial-period refund. This does not limit mandatory rights, Paddle's refund obligations, or an expressly agreed remedy. Demo examples are fictional; V6 options must be scoped and validated before activation. Contact us if an agreed feature cannot be activated.

4. Enterprise Plans

Enterprise engagements are scoped and priced individually through a signed Statement of Work, so refund terms for Enterprise are set in that agreement rather than on this page.

5. Refund Requests

Email info@bladeagentai.com with your billing email, agency, and reason, or use Paddle buyer support. We aim to respond within 5 business days. Eligible refunds are handled through Paddle; opening an email draft or billing page does not itself cancel a subscription.

6. Questions

If anything here is unclear, reach out to info@bladeagentai.com before you subscribe and we're glad to walk through it.