Terms of Service

This revision describes Real Estate V6 account scope. Material changes for existing Customers require the notice described in Section 20; publication alone does not activate SMS or amend a signed Enterprise agreement.

1. Agreement to Terms

By checking the box at signup, paying any fee, or using the Blade Agent AI automation service (the "Service"), you ("Customer," "you") agree to be bound by these Terms of Service ("Terms") between you and Blade Agent AI ("Company," "we").

2. Description of Service

Blade Agent AI provides lead response and qualification workflows for real estate agents, teams, and brokerages:

• Capture website inquiries; analyze buyer/seller intent, urgency, timeline, and budget signals.
• Deliver Slack/email alerts and, on Growth, sync context into a supported CRM and prepare email drafts for review.
• Where expressly enabled after account validation, draft or send SMS, continue qualification, and hand context to the team.
• Growth V6 options include Response Guard for unclaimed priority leads and weekly intelligence. Opportunity estimates are indicative, not confirmed losses or guaranteed returns.

Enabled features, integrations, response mode, retention settings, and any usage or third-party charges must be agreed in the account scope before activation. A website illustration is not an active account or a delivery commitment. Blade is a layer over existing tools, not a replacement CRM. We process Customer's lead data as a processor under the DPA; we do not sell it.

3. Plans and Pricing

• No setup fee on any plan.
• Choose monthly or annual billing at signup; annual billing saves 20% against the monthly rate.
• The billing start date and renewal cycle are shown at checkout; subscriptions recur until cancelled. Setup timelines are estimates and V6 activation requires validation.
• Enterprise engagements are governed by a separate Statement of Work and Mutual NDA, executed before any payment or system access is provided (see Section 18).
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

4. No Setup Fee

Blade Agent AI does not charge a one time setup or onboarding fee on the Starter or Growth plans. You pay only the recurring subscription fee for your selected plan and billing period. Manage or cancel the subscription through the secure subscription management link provided by Paddle after purchase, or by written notice as described in Section 5.

5. Subscription, Auto-Renewal, and Cancellation

• Subscriptions auto renew each billing cycle (monthly or annual, as selected) until Customer cancels through Paddle's secure subscription management link or by written notice.
• Cancellation takes effect at the end of the current billing period; no partial period refunds solely for cancellation, subject to applicable law and Paddle's buyer terms.
• Visit our Manage or cancel subscription page for cancellation options. You can use the secure subscription management link in your Paddle purchase email or send written notice to info@bladeagentai.com from your billing email address. Opening the page or an email draft does not itself cancel a subscription; complete the cancellation and retain the confirmation from Paddle or our team.

This subscription automatically renews at the then current rate for your selected billing period. You may cancel through the secure subscription management link provided by Paddle after purchase or by written notice; cancellation takes effect at the end of the current billing period. We will not charge you for a renewal without this disclosure having been presented at signup.

6. Service Performance and Availability

Processing, SMS delivery, handoff, and integration timing depend on the account configuration, traffic, carrier networks, and third-party services. No specific response time, uptime, lead conversion, or revenue result is guaranteed unless agreed in a signed SLA.

V6 can store lead records, conversation turns, drafts/revisions, consent and opt-out events, and workflow activity in a Supabase-backed database. Retention and deletion are governed by the account instructions, Privacy Policy, and DPA. Operational records do not replace Customer's own CRM records.

7. Customer Responsibilities

Customer represents and warrants that:

• Customer owns or has lawful rights to the lead data submitted through their own website form.
• Customer has a lawful basis (under applicable privacy law, for example a privacy notice on their own site) for collecting and processing this data, and for engaging Company as a processor.
• Customer will not use the Service to process categories of sensitive personal data (health, financial account details beyond general budget range, government ID numbers, and similar) without prior written agreement with Company, as this may require additional safeguards.
• Customer is responsible for the accuracy of CRM credentials, webhook configuration, and alert destinations they provide.

7.1 SMS Modes and Communication Responsibilities

V6 SMS is limited to Customer's website inquiries and related replies. Approval Mode prepares a draft for human approval; Auto Mode can send eligible messages under the agreed configuration; Manual Mode disables automated outbound. Approval actions include Send, Make Shorter, Make Warmer, Edit, and Reject. Growth email drafts remain for human review.

Before enabling SMS, Customer must provide an appropriate consent capture process and evidence, accurate recipient/time-zone settings, sender identification, opt-out instructions, and lawful messaging instructions. Customer must honor opt-outs and applicable privacy, telemarketing, anti-spam, and Fair Housing requirements. Company must process data and operate the enabled workflow under the agreed instructions and DPA. Eligibility checks, first-touch quiet hours, STOP handling, and audit records must be validated for the account; they do not guarantee compliance with every law or message path.

The Service does not include voice calls, cold outreach, WhatsApp automation, automatic appointment booking, old-database reactivation, or autonomous sales closing under this scope. Any new channel requires a separately agreed scope and appropriate disclosures before use.

7.2 Fair Housing and Lawful Use of Classifications

AI derived intent, budget, and urgency classifications are provided to help Customer prioritize outreach, not to determine who Customer will serve. Customer agrees not to use any classification or output from the Service to deny, limit, or otherwise discriminate against any individual on the basis of race, color, religion, sex, disability, familial status, national origin, or any other characteristic protected under the Fair Housing Act or equivalent state, provincial, or local law. Customer remains solely responsible for its own compliance with fair housing and anti-discrimination law in how it acts on Service output.

8. Prohibited Uses

In addition to any restrictions elsewhere in these Terms, Customer will not, and will not permit any third party to:

• Reverse engineer, decompile, or attempt to derive the source code, prompts, or underlying models of the Service;
• Use automated means (scraping, bots, or similar) to access the Service outside of the integrations we provide;
• Attempt to gain unauthorized access to any account, data, or system connected to the Service;
• Use the Service to violate any applicable law, or to transmit malicious code; or
• Resell, sublicense, or provide the Service to any third party outside Customer's own organization without Company's prior written consent.

9. Intellectual Property

• The n8n workflows, prompts, AI configurations, and integration logic built by Company remain Company's intellectual property, even when configured specifically for Customer.
• Customer receives a non exclusive, non transferable license to use the configured Service during their active subscription.
• Customer's own lead data, CRM data, and brand assets remain Customer's property at all times.

10. Feedback

If Customer sends us ideas, suggestions, or feedback about the Service, we may use them to improve our products without any obligation or payment to Customer. Customer is not required to submit feedback, and any feedback submitted is treated as non-confidential unless we agree otherwise in writing.

11. Disclaimer of Warranties; AI Output

THE SERVICE IS PROVIDED "AS IS." AI CLASSIFICATIONS, SUMMARIES, MESSAGE DRAFTS, AND ESTIMATES MAY BE INACCURATE OR INAPPROPRIATE.

AI supports qualification and outreach; it does not determine eligibility for housing or make professional decisions. Customer remains responsible for business decisions, human handoff, and review of messages in Approval Mode. Enabling Auto Mode does not remove Customer's responsibility to monitor its instructions and account configuration.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY CUSTOMER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM. COMPANY IS NOT LIABLE FOR LOST BUSINESS, LOST LEADS, OR LOST REVENUE RESULTING FROM SERVICE INTERRUPTIONS, EXCEPT AS EXPRESSLY COMMITTED IN A SEPARATE SIGNED SLA.

This cap applies to Starter and Growth plans. Enterprise engagements are governed by their own Statement of Work, which may set different terms by negotiation.

13. Indemnification

Customer agrees to indemnify and hold Company harmless from any claim, loss, or liability (including reasonable attorneys' fees) arising from: Customer's breach of these Terms, Customer's outbound communications with leads, Customer's violation of applicable law (including fair housing or telemarketing law), or data Customer submitted that it did not have the right to submit. Company agrees to indemnify Customer against third party claims that the Service, as provided by Company and used in accordance with these Terms, infringes that third party's intellectual property rights.

14. Sub-Processors and Third-Party Services

Providers are used only for the enabled account scope: Anthropic for AI, n8n for workflows, Supabase for V6 operational records, Twilio for enabled SMS, Slack/email providers for alerts, and Customer's supported CRM for Growth sync. Bitwarden Send may support secure onboarding. Any optional enrichment provider and Enterprise hosting must be identified before their data flow is enabled. See the Privacy Policy and DPA for provider notice and data handling.

Third-party outages and carrier filtering may affect delivery. Company will use commercially reasonable efforts to support the agreed workflow and notify Customer of known material incidents; it does not guarantee the availability of third-party infrastructure.

15. Confidentiality

Both parties agree to keep confidential any non public business, technical, or customer information disclosed during the engagement, except as required by law. Enterprise engagements are additionally covered by a Mutual NDA, see Section 18.

16. Termination

Company may suspend or terminate the Service for non payment, breach of these Terms, or unlawful use of the Service, with notice where practicable.

17. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Türkiye, without regard to conflict of law principles. The parties will first attempt to resolve any dispute through good faith informal negotiation for at least 30 days. If unresolved, disputes will be submitted to binding arbitration seated in Istanbul, Türkiye, with each party bearing its own costs, except that either party may bring an individual claim in small claims court in their own jurisdiction for amounts within that court's jurisdictional limit, in lieu of arbitration.

18. Enterprise Engagements

Enterprise plan engagements require:

• A signed Mutual NDA, available on request, before any discovery call proceeds beyond initial scoping.
• A separate Statement of Work defining exact deliverables, timeline, and infrastructure (Customer's own AWS/GCP environment).
• No payment is collected by card; invoicing terms are agreed per Statement of Work.

19. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy and any signed Statement of Work, are the entire agreement between Customer and Company regarding the Service, and supersede any prior discussions on the subject.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. Company's failure to enforce any provision is not a waiver of its right to do so later.
• Assignment. Customer may not assign these Terms without Company's written consent, except to a successor in a merger or acquisition. Company may assign these Terms as part of a merger, acquisition, or sale of assets.
• Force Majeure. Neither party is liable for delays caused by circumstances beyond its reasonable control, including outages of third party infrastructure listed in Section 14.
• Relationship of the Parties. Company and Customer are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Modifications to the Service. Company may add, change, or discontinue features of the Service at any time. If a change materially reduces core functionality of Customer's paid plan, Company will provide reasonable advance notice where practicable.
• Notices. Notices to Company should be sent to info@bladeagentai.com. Notices to Customer will be sent to the email address on the account. Notices are considered received the next business day after sending.

20. Changes to Terms

Company may update these Terms from time to time. If we make material changes, we will notify Customer and update the "Effective" date at the top of this page; continued use of the Service after changes take effect constitutes acceptance.

21. Contact

Questions about these Terms can be sent to info@bladeagentai.com.