Terms of Service

1. Agreement to Terms

By checking the box at signup, paying any fee, or using the Blade Agent AI automation service (the "Service"), you ("Customer," "you") agree to be bound by these Terms of Service ("Terms") between you and Blade Agent AI ("Company," "we").

2. Description of Service

Blade Agent AI provides AI powered automation that:

• Captures lead form submissions from Customer's own website in real time
• Uses AI to classify intent (buyer or seller) and estimated budget tier
• Delivers instant alerts to Customer's Slack and/or email
• Growth plan and above: enriches lead profiles with publicly available company data, syncs to Customer's CRM, and drafts a personalized follow up email

Important distinction from data resale: unlike lead generation vendors that sell third party contact lists, Blade Agent AI processes data that Customer already collected from their own website visitors. Blade Agent AI acts as Customer's data processor for this purpose, see the accompanying Data Processing Agreement.

3. Plans and Pricing

Plan	Monthly	Yearly (billed annually)	Delivery Timeline
Starter	$499/mo	$399/mo, billed at $4,790.00/year	3 to 4 business days
Growth	$999/mo	$799/mo, billed at $9,590.00/year	5 to 6 business days
Enterprise	Custom	Custom	4 to 6 weeks, by separate Statement of Work

• No setup fee on any plan.
• Choose monthly or annual billing at signup; annual billing saves 20% against the monthly rate.
• The subscription begins upon successful integration and recurs automatically until cancelled.
• Enterprise engagements are governed by a separate Statement of Work and Mutual NDA, executed before any payment or system access is provided (see Section 18).
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

4. No Setup Fee

Blade Agent AI does not charge a one time setup or onboarding fee on the Starter or Growth plans. You pay only the recurring subscription fee for your selected plan and billing period. Manage or cancel the subscription through the secure subscription management link provided by Paddle after purchase, or by written notice as described in Section 5.

5. Monthly Subscription, Auto-Renewal, and Cancellation

• Subscriptions auto renew each billing cycle (monthly or annual, as selected) until Customer cancels through Paddle's secure subscription management link or by written notice.
• Cancellation takes effect at the end of the current billing period; no partial period refunds.

This subscription automatically renews at the then current rate for your selected billing period. You may cancel through the secure subscription management link provided by Paddle after purchase or by written notice; cancellation takes effect at the end of the current billing period. We will not charge you for a renewal without this disclosure having been presented at signup.

6. Service Level Commitment ("Speed" Guarantee)

Because timely alerting is the core value of this Service, Company commits to the following target performance levels. These are operational targets, not guarantees, unless upgraded to a formal SLA under a separate Enterprise agreement:

• Alert delivery: target under 5 seconds from form submission to Slack/email alert, under normal operating conditions.
• Uptime target: 99% monthly (an operational target, not a credited or guaranteed SLA at Starter and Growth tiers), excluding scheduled maintenance and third party outages (Anthropic API, n8n or its hosting infrastructure, Slack, email providers, Customer's own website, or Customer's CRM).
• Data handling: Starter and Growth do not require a separate Blade Agent AI lead database. Production workflows are configured to minimize retention of successful execution payloads and to route results to Customer's selected Slack, email, and CRM destinations. Customer remains responsible for maintaining records in those destinations.

Disclaimer: Company is not liable for delays or failures caused by third party services outside its control (Anthropic API outages, automation hosting issues, Slack/email/CRM provider issues, or Customer's own website or form hosting failures).

7. Customer Responsibilities

Customer represents and warrants that:

• Customer owns or has lawful rights to the lead data submitted through their own website form.
• Customer has a lawful basis (under applicable privacy law, for example a privacy notice on their own site) for collecting and processing this data, and for engaging Company as a processor.
• Customer will not use the Service to process categories of sensitive personal data (health, financial account details beyond general budget range, government ID numbers, and similar) without prior written agreement with Company, as this may require additional safeguards.
• Customer is responsible for the accuracy of CRM credentials, webhook configuration, and alert destinations they provide.

7.1 Nature of Communications; Outbound Messaging Responsibility

The Service processes inbound inquiries only, data submitted voluntarily by an individual through Customer's own website form, at that individual's initiative. The Service itself does not send SMS, WhatsApp, voice calls, or other outbound messages to leads; it delivers alerts and draft content to Customer's own team (via Slack, email, and Customer's CRM), who then decide whether and how to contact the lead.

All outbound communication with leads, and compliance with applicable telemarketing and anti-spam law (including but not limited to the TCPA, CAN-SPAM Act, and equivalent state or Canadian rules) for that communication, is Customer's sole responsibility. If Customer later enables any automated outbound messaging feature (SMS, voice, WhatsApp) through the Service, additional consent capture and compliance obligations will apply and must be addressed in a written amendment to these Terms before that feature is used.

7.2 Fair Housing and Lawful Use of Classifications

AI derived intent, budget, and urgency classifications are provided to help Customer prioritize outreach, not to determine who Customer will serve. Customer agrees not to use any classification or output from the Service to deny, limit, or otherwise discriminate against any individual on the basis of race, color, religion, sex, disability, familial status, national origin, or any other characteristic protected under the Fair Housing Act or equivalent state, provincial, or local law. Customer remains solely responsible for its own compliance with fair housing and anti-discrimination law in how it acts on Service output.

8. Prohibited Uses

In addition to any restrictions elsewhere in these Terms, Customer will not, and will not permit any third party to:

• Reverse engineer, decompile, or attempt to derive the source code, prompts, or underlying models of the Service;
• Use automated means (scraping, bots, or similar) to access the Service outside of the integrations we provide;
• Attempt to gain unauthorized access to any account, data, or system connected to the Service;
• Use the Service to violate any applicable law, or to transmit malicious code; or
• Resell, sublicense, or provide the Service to any third party outside Customer's own organization without Company's prior written consent.

9. Intellectual Property

• The n8n workflows, prompts, AI configurations, and integration logic built by Company remain Company's intellectual property, even when configured specifically for Customer.
• Customer receives a non exclusive, non transferable license to use the configured Service during their active subscription.
• Customer's own lead data, CRM data, and brand assets remain Customer's property at all times.

10. Feedback

If Customer sends us ideas, suggestions, or feedback about the Service, we may use them to improve our products without any obligation or payment to Customer. Customer is not required to submit feedback, and any feedback submitted is treated as non-confidential unless we agree otherwise in writing.

11. Disclaimer of Warranties; Advisory Nature of AI Output

THE SERVICE IS PROVIDED "AS IS." COMPANY DOES NOT WARRANT THAT AI GENERATED INTENT/BUDGET CLASSIFICATIONS OR EMAIL DRAFTS WILL BE ACCURATE, APPROPRIATE, OR ERROR FREE.

AI output is advisory only. Lead qualification scores, budget tier estimates, urgency ratings, and any AI generated summaries are the product of algorithmic analysis and are provided as a decision support aid, not a professional or factual determination. Customer (and Customer's agents) remain solely responsible for all business decisions made in reliance on this output, including which leads to prioritize, contact, or pursue. Customer's team should review AI generated content, especially Growth plan email drafts, before acting on or sending it, particularly for high value prospects.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY CUSTOMER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM. COMPANY IS NOT LIABLE FOR LOST BUSINESS, LOST LEADS, OR LOST REVENUE RESULTING FROM SERVICE INTERRUPTIONS, EXCEPT AS EXPRESSLY COMMITTED IN A SEPARATE SIGNED SLA.

This cap applies to Starter and Growth plans. Enterprise engagements are governed by their own Statement of Work, which may set different terms by negotiation.

13. Indemnification

Customer agrees to indemnify and hold Company harmless from any claim, loss, or liability (including reasonable attorneys' fees) arising from: Customer's breach of these Terms, Customer's outbound communications with leads, Customer's violation of applicable law (including fair housing or telemarketing law), or data Customer submitted that it did not have the right to submit. Company agrees to indemnify Customer against third party claims that the Service, as provided by Company and used in accordance with these Terms, infringes that third party's intellectual property rights.

14. Sub-Processors and Third-Party Services

Company uses the following sub-processors to deliver the Service (see our Privacy Policy for the current list):

• Anthropic (Claude API), AI classification and message drafting
• n8n, workflow automation and encrypted credential storage (cloud or self hosted, as disclosed during onboarding)
• Bitwarden Send, optional short-lived encrypted credential handoff during onboarding; End Lead Data is not placed in the Send
• Slack and email providers (e.g., Resend), alert delivery
• Our enrichment data provider (Growth plan), company/profile enrichment
• Customer's own CRM (Follow Up Boss, HubSpot, or Salesforce), Growth plan, using Customer's own credentials
• AWS or Google Cloud, Enterprise plan only, hosted on Customer's own cloud environment as scoped in the applicable Statement of Work

Company is not liable for outages, errors, or data issues originating from these third party providers' own infrastructure, beyond using commercially reasonable efforts to select reliable providers and to notify Customer of known material incidents.

This list reflects the Service's current architecture. Company does not currently use SMS/voice infrastructure providers (for example, Twilio) or non-Anthropic AI providers (for example, OpenAI); if either is added as a feature in the future, this list will be updated before that data flow begins.

15. Confidentiality

Both parties agree to keep confidential any non public business, technical, or customer information disclosed during the engagement, except as required by law. Enterprise engagements are additionally covered by a Mutual NDA, see Section 18.

16. Termination

Company may suspend or terminate the Service for non payment, breach of these Terms, or unlawful use of the Service, with notice where practicable.

17. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Türkiye, without regard to conflict of law principles. The parties will first attempt to resolve any dispute through good faith informal negotiation for at least 30 days. If unresolved, disputes will be submitted to binding arbitration seated in Istanbul, Türkiye, with each party bearing its own costs, except that either party may bring an individual claim in small claims court in their own jurisdiction for amounts within that court's jurisdictional limit, in lieu of arbitration.

18. Enterprise Engagements

Enterprise plan engagements require:

• A signed Mutual NDA, available on request, before any discovery call proceeds beyond initial scoping.
• A separate Statement of Work defining exact deliverables, timeline, and infrastructure (Customer's own AWS/GCP environment).
• No payment is collected by card; invoicing terms are agreed per Statement of Work.

19. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy and any signed Statement of Work, are the entire agreement between Customer and Company regarding the Service, and supersede any prior discussions on the subject.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. Company's failure to enforce any provision is not a waiver of its right to do so later.
• Assignment. Customer may not assign these Terms without Company's written consent, except to a successor in a merger or acquisition. Company may assign these Terms as part of a merger, acquisition, or sale of assets.
• Force Majeure. Neither party is liable for delays caused by circumstances beyond its reasonable control, including outages of third party infrastructure listed in Section 14.
• Relationship of the Parties. Company and Customer are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Modifications to the Service. Company may add, change, or discontinue features of the Service at any time. If a change materially reduces core functionality of Customer's paid plan, Company will provide reasonable advance notice where practicable.
• Notices. Notices to Company should be sent to info@bladeagentai.com. Notices to Customer will be sent to the email address on the account. Notices are considered received the next business day after sending.

20. Changes to Terms

Company may update these Terms from time to time. If we make material changes, we will notify Customer and update the "Effective" date at the top of this page; continued use of the Service after changes take effect constitutes acceptance.

21. Contact

Questions about these Terms can be sent to info@bladeagentai.com.